Nintendo of America
support.nintendo.com
Troubleshooting Physical Damage
This section covers troubleshooting information for physical damage to the Wii console. Please read any troubleshooting information on this page very carefully, to avoid damaging the system any further.
- Liquid spilled in the system
- Object inserted into the Disc Slot
- "Residue" left by vinyl sticker
- System buttons stuck
- SD slot cover won't stay closed
- Game Disc is scratched or cracked
- Exposed to extreme heat or cold
- All other physical damage issues
- Water:
Let the system dry for a few days. Do not use any type of heat, such as a hair dryer, to speed up the process, as this may cause damage. If the system does not work properly after waiting for a few days, then a repair is necessary. Because this type of damage is not covered under Nintendo's warranty, there will be a charge for the repair. Please call 1-800-255-3700 to discuss available options. - All other types of liquid:
Because liquids other than water can damage the internal components of the Wii console, a repair is necessary. Because this type of damage is not covered under Nintendo's warranty, there will be a charge for the repair. Please call 1-800-255-3700 to discuss available options.
Any time liquid is spilled inside a system, unplug it immediately. What to do will depend on what kind of liquid was spilled:
Object inserted into the Disc Slot
If an object is inserted into the Disc Slot, it will automatically be pulled in, and it won't be possible to eject it. Do not attempt to open the Wii console or otherwise try to remove the object, as it may result in further damage to the console.
The Wii console will need to be repaired. Because this type of damage is not covered under Nintendo's warranty, there will be a charge for the repair. Please call 1-800-255-3700 to discuss available options.
- Place the fingers of one hand together and wrap a long strip of masking tape around the tips, so that the sticky part is facing outward. Other tape may be used, but we found masking tape to be the most effective.
- Dab at the sticky areas of the console with the tape to remove the sticky residue.
"Residue" left by vinyl sticker
Some vinyl stickers that can be applied to the outer housing of the Wii console may leave behind a sticky residue when removed. We have found that the following procedure can be used to remove the residue:
If you are unable to remove the residue, and it is interfering with your enjoyment of the Wii console, then the system will need to be repaired. Because this type of damage is not covered under Nintendo's warranty, there will be a charge for the repair. Please call 1-800-255-3700 to discuss available options.
Our experience shows that this problem is caused by contamination of foreign material inside the buttons, and the system will need to be repaired. Please call 1-800-255-3700 to discuss available options.
SD slot cover won't stay closed
Our experience shows that this particular problem is caused by physical damage to the either the SD slot cover or the Wii console's plastic housing, and the system will need to be repaired. Because this type of damage is not covered under Nintendo's warranty, there will be a charge for the repair. Please call 1-800-255-3700 to discuss available options.
- If the game disc looks "significantly" damaged and cannot be played, we recommend replacing the game disc. For tips on where to purchase video games, please click here.
- If the game disc looks dirty (not scratched), try cleaning cleaning the game disc. Click here for instructions on cleaning a game disc.
Game Disc is scratched or cracked
Exposed to extreme heat or cold
If the system has been exposed to extreme heat or cold, allow the Wii console several hours at room temperature to return to warm up or cool down.
If after allowing the system enough time to reach room temperature, and you are still experiencing problems, please use our troubleshooting information to find the problem that the Wii console is having (such as a blank screen).
