Nintendo of America

support.nintendo.com

Canada Repair Form
(Nintendo's Factory Repair Program)

(Si vous lisez le Français seulement, contactez le service après-vente de NOA (1-800-255-3700), pour les réparations.)

Before beginning the repair process, please consider the following:

  • Nintendo DS and Nintendo DS Lite systems have a separate repair process. If you are attempting to repair one of these systems, click here to select your system type. Choose the applicable troubleshooting and if a repair is necessary, you will be given the appropriate repair options.
  • We can only accept a personal check or money order for repairs submitted using this online form. If you want to pay by credit card, please call our Consumer Service Department at 1-800-255-3700.
  • This form may only be used by residents of Canada.
  • Please use our "Warranty Lookup" tool to determine if your system is under warranty. (You will need the system's serial number, which can be found on the bottom of home consoles or on the back of Game Boy units. It begins with two letters, followed by several numbers.) Only manufacturer defects are covered under warranty.
  • You must be 13 years old or older to sign up for Nintendo's Factory Repair Service.

Please note: Nintendo's warranty does not cover physical damage. Examples of physical damage include: damaged screen on a handheld unit (screen appears to have an "ink blotch"), water damage, spilled liquid, and scratched game discs, etc. If your Nintendo product needs repair or replacement due to physical damage, and is within the warranty period, please call our Consumer Service department at 1-800-255-3700 to discuss available repair options.

Repair Form

To begin the repair process, please complete the following form. After you submit this form, you will be sent an e-mail with complete instructions on how to proceed with your factory repair. Please ensure you provide a valid e-mail address, as the email we will send you will have all of the shipping instructions you will need.


System Info:
System You Need Repaired: Purchase Date:   Serial Number:*  
 
* The serial number can be found on the bottom of home consoles and Nintendo DS systems, or on the back of Game Boy units. It begins with two letters, followed by several numbers.

Note: With the exception of Wii Remote repairs, send in only the Control Deck for your system (no accessories, games, or components please). If you are not sure the problem is only with the Control Deck, or hand-held system, or you suspect the problem is being caused by an accessory or game, please call our Consumer Service Department at 1-800-255-3700.

Address Info:
First Name:   Last Name:
 
Address:
Address:
Additional address info (Apt, Suite, C/O, etc.):
City:   Province:   Postal Code:   Country:
     
Phone Number:   Ext.       E-mail*: Confirm E-mail*:
( )        
* A valid e-mail address is required as we will be providing a repair confirmation, as well as your repair status information. Please note that your e-mail address will only be used by Nintendo to send you business-related communications (e.g., your repair instructions) unless you agree to receive more information below. Either way, Nintendo does not sell or rent any personal information. Please see our Privacy Policy for more information.
If your email account has a restriction for Spam, please update your account to accept mail from repairs@noa.nintendo.com. This will help to ensure you receive the email which provides packaging and shipping information.
Please describe the symptoms you are experiencing with your system:
Is the unit not operational due to physical damage (such as cracked screen on a handheld unit, or liquid spills on the system)?

Yes
No

Purolator Shipping Program:
Nintendo has set up a special shipping program through Purolator, to ship your repair to Nintendo. This service is free if your repair is covered under warranty (or $7.50 for a non-warranty repair). You will receive detailed instructions on how to ship your repair through Purolator, if you choose to use it.

You can also ship your repair to us through another method of your choice, but please keep in mind if you do not use the Purolator service, you will be responsible for paying for the shipment in to Nintendo. It's important to use a registered, traceable shipping service to protect your system from theft or damage. Nintendo is not responsible for lost, stolen, or damaged packages.

Do you want to use the Purolator service? Yes   No
Verify Info:

Please verify your information, then click on "Submit" to continue:

Stuck? If you have a question you need answered before submitting your repair request, or you aren't finding the answer you need here, please e-mail us by clicking here, and a Nintendo representative will reply to your message. Please include your phone number in your e-mail message in case the representative needs to contact you via phone.