Nintendo of America

support.nintendo.com

Additional Repair Information

 

 

  • Identifying Nintendo Products
    To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, it may be a licensed product. You can use our Licensee Directory to find the company's phone number and address.

    If the company that manufactured your product is not listed among our licensees, you may be using an unlicensed product. We do not have information on unlicensed companies or products as these products are not recommended for use with our systems. Please read this important information about unlicensed products.

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  • How long do repairs generally take?
    When using the Factory Repair Service in the U.S., the approximate turnaround time is 9-11 business days from the time we receive the product. For repairs in Canada, please allow 14-21 business days from the time we receive the product, to when the product is back to you. The times listed above do not include the time it takes for the product to get to Nintendo.

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  • How can I pay for my repair if is not under warranty?
    We accept Visa or MasterCard, or for some options you can send in a check or money order with your repair. The payment options and pricing will depend on the type of repair selected. If you have a question about payment, please call 1-800-255-3700.

     

  • How can I track the status of my repair?

    To track your repair as it is shipped to Nintendo via UPS or FedEx (U.S. only):
    Once you give your system to UPS or FedEx personnel, they will provide you with a receipt, or a copy of the airbill. You can find the tracking number on these documents, which can be used to track your shipment at ups.com or fedex.com.

    To track your repair as it is shipped to Nintendo via Purolator (Canada only):
    Once you give your repair to Purolator personnel, they will provide you with a copy of the waybill. You can find the tracking number in the top-right corner, and can use it to track your shipment on www.purolator.com, or by calling 1 888 SHIP-123.

    To track the status of your repair once it is received by Nintendo:
    If you are a "My Nintendo" member, you can determine the status of your U.S. Factory Service Repair in the "My Repairs" section.

    If you are not a "My Nintendo" member, you can check the status of your repair online by clicking here.

    To track your repair as it is shipped back to you:
    If you are a "My Nintendo" member, you can determine the status of your Factory Service Repair in the "My Repairs" section. Simply click on "track shipment" to view the tracking information.

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  • What do I do if I need a repair and I live outside of the U.S. or Canada, or the product I need assistance with was purchased outside of the U.S. or Canada?
    We are only able to repair products for residents of the U.S. and Canada. We are also not able to repair or modify products made for use in other countries.

    If you live in Latin America, click here for your repair options. For all other areas, try our international distributors list for repair information, or return to the retailer where purchased.

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  • Are there Service Centers in my area?
    Nintendo no longer contracts with local service centers, and does all repairs through its factory service program. To learn more about factory repairs through Nintendo, please see the information in the box below.

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  • What are the benefits of Factory Service?

    • Factory Service (U.S. and Canada)
    Nintendo has set up special repair shipping programs with UPS (U.S.) and Purolator (Canada - warranty repairs only) that are available to most residents.
    Each repair includes:
    • Fast Repair Service. Systems usually back to you in 2 to 3 weeks from the time the product is received by Nintendo.
    • Genuine Nintendo parts.
    • 1-year repair guarantee (or the remainder of your warranty, whichever is longer).

    The UPS Return Program is not available in Puerto Rico.

     

 

For all other inquiries:
Please e-mail us by clicking here.